AI in the Wild

How Bowtie’s AI Assistant Ensures You’ll Never Miss a Customer (feat. Mike & Vivek)

Episode Summary

In this episode, I sit down with the team from Bowtie to learn how their Conversational A.I platform ensures businesses never miss a customer! By building a powerful AI receptionist and putting a premium on design, the team has enabled hundreds of retail companies to manage customer inquiries, bookings, and payments more efficiently, increasing ROI and improving the customer experience.

Episode Notes

In this episode, I sit down with Mike Wang and Vivek Sudarsan co-founders of Bowtie AI. Bowtie is an AI receptionist for appointment-based businesses. The team looks to create the first unified conversation interface that makes capturing customer and running your business easy.

We discuss,

Technical Talk:

• What the distinctions are between conversational AI (intelligence) and chat bots?
• How NLP technology allows platforms like Bowtie to exist?
• How you leverage technology to solve a real business challenge
• Misconceptions about AI
• How you train your algorithms to handle complicated questions
  Sales Talk:
• When selling, do you highlight the technology or the problem you are solving?
• How businesses ranging from SMBs to Enterprises can benefit from incorporating NLP capabilities
  Movies & Cinema:

• We became movie critics for a bit and discussed Crazy Rich Asians
• What we like to see from Hollywood, next
  Hiring

To learn more about Bowtie and it's co-founders:

• Website: http://bowtie.ai
• Twitter: https://twitter.com/bowtie_ai
  • Mike Wang: @mike_w1z
  • Vivek Sundars: @viveksudars
• Email: support@bowtie.ai